Notes help you add internal context to a conversation in the Saysimple platform. This is useful when another agent takes over the conversation, because they can quickly understand what has already been discussed or what still needs attention.In this artic ...
Deleting a conversation removes it from the conversation overview. This can be useful when a conversation no longer needs to be kept in the inbox. Make sure you only delete a conversation when you are certain it is no longer needed.In this article, you wi ...
Snoozing a conversation temporarily removes it from your active inbox until a selected date and time. This helps you keep your inbox clear while making sure the conversation returns when follow-up is needed.In this article, you will learn how to snooze a ...
Resolving a conversation means closing or archiving the conversation once it has been handled. This helps keep the inbox organized and makes it easier to focus on conversations that still need attention. Resolved conversations are not deleted. You can fin ...
Marking a conversation as spam helps keep your inbox clean and prevents unwanted or irrelevant conversations from staying between regular customer messages. In this article, you will learn how to mark a conversation as spam in the Saysimple platform.1. Op ...
Assigning a conversation helps make clear who is responsible for following up with the contact. This is useful when another colleague or team is better suited to handle the conversation, or when you want to make sure the message is followed up by the righ ...
You can start a new conversation from the inbox in the Saysimple platform. This is useful when you want to contact a customer proactively, before they have sent you a message.In this article, we explain how to start a new conversation in the Saysimple pla ...